I planned to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to loads of problems to discover me another flight and to reroute my baggage. Gary was pleasurable and helpful and calm, and I actually appreciated how really hard he labored to help me.
The entire crew staff was wonderful , but this man went over and above the roles anticipations and has to be praised and acknowledged. I’m also pleased we get a snack yet again.
I recently experienced a flight cancelled by American Airlines and stood inside a line for forty five minutes to acquire rebooked on Yet another flight. I was shocked to understand the gate agents did not Have got a watch to the obtainable USAIR flights.
No gate supervisor on scene. Nevertheless not telling the group on the gate a issue. When. I questioned was informed the flight experienced boarded although not taken off. But no rationalization concerning why. It’s not a climate matter as well as the flight continues to be recreated.
Bravo to American Airlines for supplying the shock improve on your staff members. Instead of cowering to your disgruntled passenger on todays La Guardia flight. Just because some attendents had been cheerful and wished him an exceptionally Merry Christmas. Actually ?? It’s about time we took again our best needs and grumpy people today just keep from the planes and retain their opinions to themselves.
I went to my hotel and spent another 4 hours on the phone with AA within an try to have the bag sent to LGA initial thing each morning, wherever I might be ready.
Hi, I needed to change this reservation, I booked this flight, I bought insurance coverage, I’m needing to go stop by my mother that has terminal Mind cancer, I’ve been traveling American The full time and energy to get to see her. I are receiving insurance every time, which time, My spouse is snowed in and will’t occur home in time and energy to appear immediately after my Little ones so I can depart. I happen to be on the cellular phone now for over 1 hour looking to transform or get some thing likely with my flight with Unquestionably no achievement as well as the travel insurance coverage you provide and promote as would not deal with this type of excursion adjust emergency (!
I am sorry to declare that our working experience with the AA counter in Newark was a lot less than stellar – Of The 2 client service reps with the counter assisting passengers checking in, one dedicated her the perfect time to ONLY First-class passengers, and one other woman seemed to do as minimal as feasible – much too chaotic worrying about what everyone else was carrying out – all apart from what she could possibly be doing! As the line grew for a longer time, the much less interested she became, and her Frame of mind was horrific – It took us significantly less time and energy to get to the Airport than it did standing in line to examine in! (more than an hour with only 4 individuals before us). By the time we stepped up to your counter – a brand new representative got on board – we had to “tranquil ourselves down†– you can think about how the opposite forty or so persons started to truly feel at the rear of us! As you frequently attempt to tell us, you “treatment†concerning the passenger, and this unique could use some Mindset adjustment – or discover her An additional situation!
If Here is the new American Airways I’ll go on report as saying I such as the outdated a single greater. You won’t go broke by shedding my business but you will have an extra seat accessible to market to Various other unsuspecting customer.
When we boarded flight 556 in monte go bay these days we ended up the main individuals in our part with the cabin and we seen a backpack tucked powering row eight without having particular person everywhere that it belonged to . We pointed it out to a man using an AA uniform who gave the impression to be a passenger and he was quite impolite saying it belongs to an AA personnel and obviously I have to have not been on this sort of airplane ahead of. My partner and I truly feel very uncomfortable with this kind of reaction from one within your employees!!
I have already been stuck in Charlotte for almost a day now. I am speculated to be original site connecting to New Bern, NC. I won't be traveling American Airways again!
– Totally modify your administration framework with those who ‘truly care’ regarding your Principal goal.
My grievance is, on March 8th. My luggage was delayed from Chicago, my desired destination was Dane County Airport Madison Wi. When it experienced arrived, it absolutely was sent. Nevertheless, the luggage had been wrecked and taped up. I named in a very criticism immediately. I were givin various telephone quantities along with the firt just one was simply a recording to depart my telephone and a person would get back to me.
I are within the cell phone for three hours attempting to resolve a difficulty in which my bag was split open and my possessions lacking.